Operations Coordinator

Description

Operations Coordinator – Remote

Operations | Process Coordination | KPI Reporting | Cross-Functional Support

Position Type: Full-Time, Remote
Working Hours: U.S. Client Business Hours
Location: Remote (LATAM, South Africa, Pakistan, Eastern Europe Preferred)

About the Role

At Pavago, one of our clients is hiring an Operations Coordinator to support day-to-day business operations across multiple departments while ensuring workflows remain organized, projects stay on track, and leadership has clear visibility into operational performance.

This is a highly organized, execution-focused role where you’ll coordinate recurring operational processes, maintain reporting systems, update documentation, and improve communication across teams. You’ll work closely with leadership and cross-functional departments to ensure priorities move forward efficiently and nothing falls through the cracks.

If you enjoy improving processes, managing multiple priorities, and bringing structure to fast-moving operations, this role is built for you.

What You’ll Own

Process Coordination

• Track operational workflows across finance, HR, customer service, logistics, marketing, and operations.

• Ensure recurring processes are completed according to timelines and SOPs.

• Identify bottlenecks and escalate operational issues proactively.

• Coordinate deliverables, deadlines, and follow-ups across departments.

• Help maintain accountability and operational consistency across teams.

Data Management & Reporting

• Maintain KPI dashboards, trackers, and operational databases.

• Prepare weekly and monthly performance reports.

• Monitor workflow efficiency, productivity, and operational metrics.

• Ensure reporting is accurate, organized, and delivered on time.

• Support leadership with ad hoc reporting and operational analysis.

Documentation & SOP Management

• Maintain and update SOPs, operational guides, and workflow documentation.

• Organize documentation across Google Drive, Notion, SharePoint, or similar platforms.

• Ensure records remain organized, accessible, and audit-ready.

• Help standardize documentation and operational processes.

Vendor & Partner Coordination

• Coordinate operational timelines with vendors and external partners.

• Monitor vendor SLAs and follow up on outstanding deliverables.

• Route invoices, approvals, and operational requests appropriately.

• Maintain accurate records of vendor communication and documentation.

Cross-Functional Operations Support

• Coordinate recurring operational tasks and internal projects.

• Follow up on action items and maintain accountability across teams.

• Support leadership with scheduling, research, reporting, and operational initiatives.

• Improve communication and workflow visibility across departments.

Compliance & Operational Controls

• Ensure operational processes follow internal standards and company procedures.

• Maintain operational logs, trackers, and compliance documentation.

• Support quality control across recurring operational workflows.

• Help improve operational consistency and process reliability.

Requirements

Must-Have Qualifications

Experience

• 2+ years of experience in operations, project coordination, business operations, or similar roles.

Core Skills

• Strong proficiency with Microsoft Office and Google Workspace.

• Experience working with CRM, ERP, or operational systems (Salesforce, HubSpot, NetSuite, or similar).

• Strong Excel or Google Sheets skills, including dashboards, pivot tables, reporting, and tracking systems.

• Excellent written and verbal English communication skills.

• Strong organizational, multitasking, and time-management abilities.

Nice to Have

• Experience with Lean, Six Sigma, Kaizen, or other process improvement methodologies.

• Experience building SOPs, trackers, and operational documentation.

• Familiarity with Asana, ClickUp, Monday.com, Notion, or similar project management tools.

• Experience with reporting and visualization tools such as Power BI, Tableau, or Looker.

• Experience supporting startups, SaaS companies, agencies, or service-based businesses.

Tools & Technologies

• Google Workspace

• Microsoft Office

• Google Sheets / Microsoft Excel

• Salesforce / HubSpot / NetSuite (or similar)

• Asana

• ClickUp

• Monday.com

• Notion

• Power BI / Tableau / Looker (Preferred)

What Makes You a Strong Fit

• Highly organized with exceptional follow-through.

• Strong multitasker who thrives in structured environments.

• Analytical mindset with excellent attention to detail.

• Proactive problem solver who identifies issues before they escalate.

• Excellent communicator who collaborates effectively across teams.

• Comfortable balancing recurring operational responsibilities with changing priorities.

What a Typical Day Looks Like

• Review operational workflows and ensure priorities stay on track.

• Update KPI dashboards and operational reports.

• Coordinate deliverables across departments and vendors.

• Follow up on open action items and remove operational blockers.

• Maintain SOPs, documentation, and workflow records.

• Support leadership with reporting, scheduling, and operational initiatives.

• Identify opportunities to improve processes and team collaboration.

In short: You keep teams aligned, workflows organized, and day-to-day operations running efficiently while providing leadership with the visibility needed to make informed decisions.

Key Metrics for Success (KPIs)

• On-time completion of operational workflows and recurring tasks.

• Accuracy and reliability of KPI reporting and dashboards.

• Vendor and partner coordination effectiveness.

• SOPs and operational documentation kept current and audit-ready.

• Reduction in workflow bottlenecks and operational inefficiencies.…

Source: EU Remote Jobs (https://euremotejobs.com/job/operations-coordinator/)