ယွပ်ႉ၊
လုၵ်ႉတီႈ ၽူႈႁူမ်ႈၼႃႈၵၢၼ်
Technical Support Engineer
ၵႃႈၶၼ်ၸွမ်းၼင်ႇယွၼ်း
ႁူဝ်ယွႆႈ
- မဵဝ်းၵၢၼ်ငၢၼ်း
- ၸူဝ်ႈၶၢဝ်း
- ရီႇမွတ်ႇ
- ဢမ်ႇၸႂ်ႈ
- ၶွမ်ႊပၼီႊ
- incident.io
ၶေႃႈသပ်းလႅင်း
A little about us
incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
The Team
The Technical Support Team is usually the first line of communication between incident.io and our customers.
We’re part of Product Development, and we’re crucial in ensuring our customers have the best possible experience with our product.
It’s typical for us to jump on customer calls if needed, discuss best approaches, and provide support when a bug sneaks in.
We also collaborate with Product and Engineering, being an essential part of delivering the best possible product.
What you’ll be doing:
You’ll be joining as a Technical Support Engineer and be responsible for delighting our customers by solving their technical challenges.
• Delivering a world-class customer experience for inbound support questions over Slack and Pylon
• Acting as the voice of the customer , by capturing product feedback and feature requests for Product and Engineering
• Handling technical challenges that arise with customers in partnership with our Customer Success Managers
• Expanding our technical support processes in collaboration with the Head of Technical Support
• Resolving customer technical issues directly with Engineering, to debug integration issues, write custom scripts, and work with our API
What you need to be successful:
• Proven experience in a similar role , preferably at a SaaS company, with some experience with monitoring and on-call systems
• Able to write code at least enough to be dangerous and proficient enough to tackle technical challenges
• Able to communicate complex technical information by conveying in a clear and simple manner
• Love products and are keen to understand how they work and how different parts interact with one another
• You are smartly persistent ; have a knack for knowing when to dig deep and when to move on
Compensation: £80K – £107K • Offers Equity
• • £80K – £107K • Offers Equity
Find more English Speaking Jobs in United Kingdom on Arbeitnow
Source: Arbeitnow (https://www.arbeitnow.co.uk/jobs/companies/incidentio/technical-support-engineer-london-490627)
incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.
The Team
The Technical Support Team is usually the first line of communication between incident.io and our customers.
We’re part of Product Development, and we’re crucial in ensuring our customers have the best possible experience with our product.
It’s typical for us to jump on customer calls if needed, discuss best approaches, and provide support when a bug sneaks in.
We also collaborate with Product and Engineering, being an essential part of delivering the best possible product.
What you’ll be doing:
You’ll be joining as a Technical Support Engineer and be responsible for delighting our customers by solving their technical challenges.
• Delivering a world-class customer experience for inbound support questions over Slack and Pylon
• Acting as the voice of the customer , by capturing product feedback and feature requests for Product and Engineering
• Handling technical challenges that arise with customers in partnership with our Customer Success Managers
• Expanding our technical support processes in collaboration with the Head of Technical Support
• Resolving customer technical issues directly with Engineering, to debug integration issues, write custom scripts, and work with our API
What you need to be successful:
• Proven experience in a similar role , preferably at a SaaS company, with some experience with monitoring and on-call systems
• Able to write code at least enough to be dangerous and proficient enough to tackle technical challenges
• Able to communicate complex technical information by conveying in a clear and simple manner
• Love products and are keen to understand how they work and how different parts interact with one another
• You are smartly persistent ; have a knack for knowing when to dig deep and when to move on
Compensation: £80K – £107K • Offers Equity
• • £80K – £107K • Offers Equity
Find more English Speaking Jobs in United Kingdom on Arbeitnow
Source: Arbeitnow (https://www.arbeitnow.co.uk/jobs/companies/incidentio/technical-support-engineer-london-490627)
သဵၼ်ႈမၢႆၼႆႉ လုၵ်ႉတီႈ ၽူႈႁူမ်ႈၼႃႈၵၢၼ် မႃး။ တၢင်ႇယွၼ်းတီႈဝႅပ်ႉသၢႆႉ ဢၼ်ပဵၼ်ငဝ်ႈငႃႇ။
ၶေႃႈမုလ်း: incident.io
ဢွင်ႈတီႈ
လၼ်ႇတၼ်ႇ, မိူင်းဢိင်းၵလဵတ်ႈ
သဵၼ်ႈမၢႆ ဢၼ် incident.io ပၼ်ဝႆႉ။
