Technical Solutions Specialist

Our Mission
At Omnea, we’re reinventing how enterprise businesses operate, starting with the most painful parts: procurement – where a single purchase can drag on for months, trigger 50+ emails , and pull in Finance, Legal, Security, and IT just to get something approved.
We’ve raised $75M from Khosla Ventures, Insight Partners, and Accel to change that. Our AI-native platform connects every person, step, and system so buying is fast, safe, and efficient – one place to request, automated approvals and renewals, real-time supplier risk, and complete spend visibility.
The opportunity is massive. Every enterprise on the planet has this problem and nobody has solved it . We’ve 10x’d ARR to double-digit millions in 18 months and are trusted by global enterprises like Spotify, MongoDB, Monzo, and Albertsons. We’re now the 4th fastest growing startup in Europe & the Sunday Times' #1 Best Medium Sized Tech Company To Work for.
Our team previously scaled Tessian ( cybersecurity tech, backed by Sequoia, Balderton, Accel , acquired post-Series C), and our team includes ex-founders operators who’ve grown unicorns, shipped world-class products, and executed at the highest levels. You’ll work alongside leaders like Ben , Abs , Sabrina , and Rebe .

Find out more about the team and life at Omnea here .

The Role
We're looking for our Founding Technical Solutions Consultant to join our high-performance team.
As a Technical Solutions Consultant, you’ll be the critical bridge between Product and Customer teams. You’ll align Omnea’s platform with customer needs, dive deep into technical configurations, troubleshoot complex integration challenges, and help shape the future of procurement.
You’ll work directly with some of the world’s leading tech companies (like Spotify, TeamViewer, McAfee, Pleo, and more), helping them unlock the full potential of Omnea.
You’ll be joining us at a pivotal time. We’ve just raised $50M in Series B funding from Khosla Ventures , Insight Partners , Accel , Point Nine , and First Round Capital . In the past year we’ve grown revenue 5x, tripled our customer base, and maintained >99% retention with enterprises like Spotify, Wise, Albertsons, Adecco, and McAfee. Our team is small but high-calibre -- it took over 10,000 interviews to hire our first 50 Omneans.
Now we’re scaling fast and building the category of AI Supplier Relationship Management. And we are looking for the best Technical Solutions Consultant out there to help turn procurement into a true competitive advantage!

What You Can Expect

• Be part of the “SWAT Team” for complex solutions at Omnea.

• You’ll help the Customer team accurately digest customer requirements, overcome technical barriers, refine complex configurations, and tackle integration challenges to ensure a seamless Omnea implementation. You’ll also assist the Commercial team by rapidly creating solutions for sophisticated demos.

• Serve as our first line of defense for customer requests and issues.

• You'll provide an unreasonable level of support to help our customers achieve their goals - even when those goals extend beyond direct use of our platform - in order to drive positive emotional sentiment across the customer base. You’ll help own Customer Experience, managing the delivery and prioritisation of Eng support tickets.

• Be the vital link between our customers and the product roadmap.

• You'll collaborate with the Omnea Product team to share feedback and insights from customer interactions, helping shape future product development. This involves working closely with them to prioritise, scope, and deliver features that reduce churn and drive upsell, informed by a thorough analysis of Customer asks. You'll also assist with writing Product tickets to define engineering requirements and manage their delivery.

• Become the go-to source of knowledge about the Omnea product within the company.

• You'll accurately and diligently record observations and thought processes to maintain a deep understanding of Omnea’s architecture, setup, and capabilities - allowing you to effectively communicate with both technical and non-technical audiences, internally and externally.

• Create the “source code” for doing things excellently in our team.

• You’ll lead continuous improvement efforts for our internal tools and processes, to ensure we are exceptional and efficient at what we do. This includes helping develop and refine the Omnea Knowledge Repository, managing our Product Accreditation, and creating Customer Training/Support materials. You’ll also produce and maintain technical materials to assist with Customer implementations and project work (Onboarding Workflows, Workflow Templates, Form Templates, Technical Documentation).

About You
You’re ambitious and hard-working, and will succeed at whatever you put your mind to. You make up for any potential lack of experience with intelligence, grit, and a constant growth mindset. You have natural hustle and know how to get things done.

• You have 3–8+ years of experience in a performance-driven environment.

• Whether it’s in academia, work, sport, or whatever else you’ve put your mind to, you will have consistently performed at the top of your team. Your experience does not have to be directly relevant to the role, but you will have consistently excelled at something incredibly challenging that demonstrates your grit, perseverance, and your ability to perform in the top 1%.

• You have a strong technical foundation.

• You might have studied Engineering, Applied Physics/Maths, or completed a technical apprenticeship. You’re smart, technically minded, and have the capacity to rapidly understand our product architecture inside and out, including some level of coding knowledge (though a side project or degree module is fine, a Computer Science degree isn’t required).

• Excellent communication.…

Source: Arbeitnow (https://www.arbeitnow.co.uk/jobs/companies/omnea/technical-solutions-specialist-london-216496)