<p><strong>Bazeta</strong> (bazeta.com) — Refund Policy. Version 1.0.</p> <p>This policy describes when and how Bazeta refunds payments for its paid services. It applies to purchases made on the website (processed by our merchant of record, Polar Software Inc.) and, to the extent we control them, in our mobile apps (processed by Apple App Store or Google Play). It does not cover transactions between users — Bazeta is not a party to those and cannot refund them.</p> <h2 id="1-what-you-can-buy">1. What you can buy</h2> <table> <thead> <tr> <th>Service</th> <th>Nature</th> <th>Duration</th> </tr> </thead> <tbody> <tr> <td>Boosts (TOP, Highlight, Urgent, Bump)</td> <td>One-time digital service applied immediately to one listing</td> <td>7 or 30 days; Bump is instant</td> </tr> <tr> <td>Pro seller subscription</td> <td>Recurring subscription</td> <td>Monthly or yearly</td> </tr> <tr> <td>Business subscription</td> <td>Recurring subscription</td> <td>Monthly or yearly</td> </tr> <tr> <td>EXPO booth (S, M, L)</td> <td>One-time purchase for one exhibition</td> <td>Duration of the expo</td> </tr> <tr> <td>Advertising placements</td> <td>One-time purchase for a time-limited placement</td> <td>7 or 30 days</td> </tr> </tbody> </table> <h2 id="2-general-principles">2. General principles</h2> <ol> <li>Digital services start immediately after payment. By purchasing, you ask us to begin performance at once.</li> <li>We refund in full when a service was not delivered because of our fault: the boost was not applied, the subscription benefits were not activated, the booth was not made available, or the advertising placement did not run.</li> <li>We refund pro rata for the unused part of a subscription, booth or placement when we terminate it early for reasons not attributable to you (for example, cancellation of an expo, prolonged outage, discontinuation of a feature).</li> <li>We do not refund when a service was delivered as described and you simply did not obtain the result you hoped for (e.g. the boosted listing did not sell, the booth received few visitors, the ad received few clicks).</li> <li>We do not refund when we remove a listing, booth or ad, or suspend an account, because of a breach of our <a href="/legal/terms" rel="noopener noreferrer">Terms</a>, <a href="/legal/rules" rel="noopener noreferrer">Posting Rules</a>, <a href="/legal/expo_terms" rel="noopener noreferrer">EXPO Exhibitor Terms</a> or <a href="/legal/advertising_terms" rel="noopener noreferrer">Advertising Terms</a>.</li> <li>Refunds are made to the original payment method. Bank processing may take 5–10 business days.</li> </ol> <h2 id="3-boosts">3. Boosts</h2> <ul> <li>A boost is consumed once it starts. If your boosted listing is removed by you or expires before the boost period ends, the remaining time is forfeited.</li> <li>If a boosted listing is removed by our moderation in error, we re-apply the boost for the full period or refund it — your choice.</li> <li>Bumps are instant and non-refundable once executed.</li> <li>Accidental duplicate purchases (same boost, same listing, within 10 minutes) are refunded automatically on request.</li> </ul> <h2 id="4-subscriptions-pro-and-business">4. Subscriptions (Pro and Business)</h2> <ul> <li>You may cancel at any time. Cancellation stops future renewals; the current period remains active until its end and is not refunded, except as stated in this policy.</li> <li><strong>First-time subscribers on the website</strong> may request a full refund within 14 days of the first payment if they have not used more than 5 boosts or free bumps and have not published more than 10 listings in that period (a "try it" guarantee). This does not apply to renewals or to app-store purchases.</li> <li>Yearly plans terminated by us early for reasons not attributable to you are refunded pro rata by month.</li> <li>If you are unable to cancel through the interface, email [email protected] and we will cancel for you; no renewal charged after your request is kept.</li> </ul> <h2 id="5-expo-booths">5. EXPO booths</h2> <ul> <li>Booth purchases can be cancelled for a full refund up to 7 days before the expo opens.</li> <li>Between 7 days and the opening, 50% is refunded.</li> <li>After the expo opens, booths are non-refundable, except when the expo is cancelled or shortened by us (full or pro-rata refund), or when the hall is unavailable for more than 24 consecutive hours during the expo (pro-rata refund of affected days).</li> <li>Booth purchases are not transferable to another expo unless we cancel or reschedule the expo, in which case you may choose a refund or a booth of equal size in the rescheduled or next expo.</li> </ul> <h2 id="6-advertising-placements">6. Advertising placements</h2> <ul> <li>Orders may be cancelled for a full refund before the creative is approved and the placement starts.</li> <li>After the start date, placements are refunded pro rata only if we fail to deliver the placement for reasons attributable to us.</li> <li>Creatives rejected for breach of the Advertising Terms may be replaced once free of charge; if no compliant creative is provided within 7 days, the order is cancelled and refunded minus any days already run.</li> </ul> <h2 id="7-purchases-in-the-mobile-apps">7. Purchases in the mobile apps</h2> <p>Purchases made through the App Store or Google Play are subject to Apple's and Google's refund policies. Request refunds through your Apple ID purchase history or Google Play order history. We cannot issue app-store refunds ourselves, but we will help you with the process and will restore any entitlement that was wrongly revoked.</p> <h2 id="8-consumer-rights">8. Consumer rights</h2> <p>Nothing in this policy limits your mandatory rights under the consumer-protection law of your country of residence, including any statutory cooling-off period for distance purchases (for example 7 days in Brazil, Korea and Russia, 10 days in Argentina, 14 days in the UK, Türkiye, Ukraine and Israel). Where such a right applies and is exercised, we refund the amount for the unused part of the service.</p> <h2 id="9-chargebacks-and-disputes">9. Chargebacks and disputes</h2> <p>Please contact us before opening a chargeback — most issues are resolved within 2 business days. Chargebacks filed for services that were delivered as described may lead to suspension of paid services on the account until resolved.</p> <h2 id="10-how-to-request-a-refund">10. How to request a refund</h2> <p>Email [email protected] from the address on your account with the order number (visible on your billing page), the service concerned and the reason. We reply within 5 business days and process approved refunds within 10 business days.</p> <h2 id="11-taxes-and-currency">11. Taxes and currency</h2> <p>Refunds are made in the currency and amount originally charged, including any taxes collected. Exchange-rate differences or bank fees are not compensated.</p> <h2 id="12-changes">12. Changes</h2> <p>We may update this policy; the version in force at the time of purchase applies to that purchase.</p>