Freshchat

Best for: SMBs already using the Freshworks ecosystem who need a free entry point for up to 10 agents

Pros:
+ Generous free tier supports up to 10 agents, exceeding Tidio's agent cap
+ Integrates seamlessly with the broader Freshworks ecosystem for unified support

Cons:
- Paid plan details are less transparent compared to Intercom's explicit tier breakdowns
- Lacks the specific AI resolution metrics (e.g., 76% rate) highlighted by Intercom or Tidio

Ranked #4 of 4, score 7.8/10 in "Best Live Chat Software for Websites in 2026" by Top Ratings Hub, updated 2026-10-06.

Round-up topic: best live chat software.

Editorial pick from a published round-up — not an advertisement placed by a private seller, and nobody on Bazeta is selling it.

Source: Top Ratings Hub — https://topratingshub.com/best/best-live-chat-software-for-websites-in-2026