Tidio

Best for: SMBs and e-commerce stores on Shopify, WooCommerce, or Wix needing quick setup

Pros:
+ Lyro AI Chatbot resolves 64–70% of common queries and interprets images
+ Reduces first response time by 75% to under 15 seconds
+ Agents see cart contents, viewed pages, and order history in real-time within the chat widget
+ Visual Builder allows chatbot logic setup in minutes via CSV or help article upload

Cons:
- All plans cap at 10 agents, limiting scalability for larger teams
- AI features are a paid add-on ($32.50/month annual) rather than included in base plans
- Free tier limits vary by source between 50 conversations/month or 3 agents

Ranked #2 of 4, score 8.9/10 in "Best Live Chat Software for Websites in 2026" by Top Ratings Hub, updated 2026-10-06.

Round-up topic: best live chat software.

Editorial pick from a published round-up — not an advertisement placed by a private seller, and nobody on Bazeta is selling it.

Source: Top Ratings Hub — https://topratingshub.com/best/best-live-chat-software-for-websites-in-2026