Tidio

Best for: SMBs and Shopify stores needing quick setup and image-interpreting AI

Pros:
+ Lyro AI handles up to 70% of common questions and interprets images
+ Reduces first response time by 75% (from ~1 minute to <15 seconds)
+ Free tier includes 50 conversations/month for low-volume sites
+ Strong native integration with Shopify for e-commerce stores

Cons:
- All plans cap at 10 agents, limiting team scalability
- Lyro AI add-on is $39/month for only 50 AI conversations
- Growth plans range from $59–$349/month depending on conversation volume

Ranked #3 of 4, score 8.5/10 in "Best Live Chat Software for Websites in 2026" by Top Ratings Hub, updated 2026-06-25.

Round-up topic: best live chat software.

Editorial pick from a published round-up — not an advertisement placed by a private seller, and nobody on Bazeta is selling it.

Source: Top Ratings Hub — https://topratingshub.com/best/best-live-chat-software-for-websites-in-2026