Document360

Best for: Organizations requiring governed internal and external documentation or developer/API documentation

Pros:
+ Eddy AI provides ChatGPT-like KB search capabilities
+ Supports both internal and external documentation in one platform
+ Includes review workflows and governed content publishing
+ Supports Git sync and API references for developer documentation

Cons:
- Pricing is quote-based rather than transparently published
- Higher entry cost compared to per-seat solutions

Ranked #2 of 5, score 8.9/10 in "Best Knowledge Base Software in 2026: Top Picks for Support and Internal Teams" by Top Ratings Hub, updated 2026-09-17.

Round-up topic: best knowledge base software.

Editorial pick from a published round-up — not an advertisement placed by a private seller, and nobody on Bazeta is selling it.

Source: Top Ratings Hub — https://topratingshub.com/best/best-knowledge-base-software-in-2026-top-picks-for-support-and-internal-teams