QA Communication Specialist

Our client, Growe Partners, is an affiliate program with top betting and casinos offers. The win-win philosophy forms the foundation of operations, ensuring that partner earnings and success remain a top priority, with their triumphs inherently tied to mutual growth.

Perfect for those who aim to:

•
Monitor the quality of affiliate and sales managers’ communication with partners across all channels (Telegram, Skype, email);

•
Review partner conversations based on defined criteria: tone of voice, wording accuracy, compliance with internal rules and iGaming specifics;

•
Track response times and ensure communication SLAs are met;

•
Identify risky and problematic cases (ignored partners, delayed replies, incorrect promises, and conflict situations);

•
Escalate critical issues and follow up until they are resolved;

•
Provide structured feedback to managers based on QA reviews;

•
Contribute to the development and maintenance of communication standards (guidelines, templates, playbooks);

•
Maintain a record of recurring mistakes and systemic issues within the team;

•
Prepare regular reports on communication quality and team discipline;

•
Initiate and support process improvements that impact partner communication quality.

Experience you’ll need to bring:

•
Experience in a similar role related to communication quality, QA, Support QA, Sales QA, or Operations;

•
Ability to write clearly, concisely, and professionally;

•
Fast learner, ready to dive into the specifics of affiliate and iGaming domains;

•
Upper-Intermediate level of English.

It’s a perfect match if you have those personal features:

•
Strong sense of responsibility and ownership over quality;

•
Ability to provide tactful and constructive feedback;

•
System-oriented mindset and focus on process clarity;

•
Capability to remain neutral and objective in evaluations;

•
Stress resilience and confidence in handling sensitive or conflict cases;

•
Proactive attitude and willingness to suggest improvements, not only report issues.

Our clients offer competitive benefits to support your professional and personal growth, including:

•
Health & Wellness Focus;

•
Global Medical Coverage;

•
Growth Opportunities;

•
Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

•
Performance-Driven Rewards;

•
Dynamic Work Environment.

Apply, and let your growth journey begin.

Source: EU Remote Jobs (https://euremotejobs.com/job/qa-communication-specialist/)