CX Apprentice - AI & Data Integration

About THG Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.

Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

What’s the role?

Job Title: CX Apprentice - A1 & Data Integration

Reports to: CX Solutions Director

Apprenticeship: Data Analyst Level 4

Duration: 12-18 months, subject to learner progress + End Point Assessment

Perfect opportunity for a recent college leaver.

What You'll Be Doing

We're looking for an enthusiastic Level 4 Apprentice to join our team and help us build better, smarter chatbot experiences. You won't be expected to run the whole show on day one you’ll be working right alongside our team to help bridge the gap between our back-end data and the front-facing bots that talk to our customers.

Your Main Responsibilities

• Building Chatbot Flows: Help us design, test, and tweak chatbot journeys to make sure customers get their answers quickly without needing to talk to an agent.

• Plugging In Data: Learn how to set up webhooks and APIs that pull live data out of the cloud and drop it straight into our bot conversations.

• Tracking What Works: Look through conversation logs, drop-off rates, and performance data with the team to figure out where the bot is getting stuck and how we can fix it.

• Keeping Things Running: Help monitor the platform day-to-day to keep our flows working smoothly and our data connections healthy.

• Teamwork: Work with data leads and customer teams to turn ideas into simple, automated bot interactions.

What We're Looking For

• Tech Curiosity: A real interest in conversational AI, smart automation and cloud technology.

• Data Basics: A basic grasp of how data travels across the web (like what APIs, webhooks, or JSON are, even if you're still learning the details).

• Problem-Solving Skills: You like digging into numbers, spreadsheets, or dashboards to figure out why something isn't working.

• Eagerness to Learn: You're a great communicator who isn't afraid to ask questions, pick up new skills, and get stuck into team projects.

What You'll Get In Return

• A fully funded Data Analyst (Level 4) apprenticeship qualification

• A competitive apprentice salary

• 20% of your working week protected for off-the-job (OTJ) training, on top of your day-to-day role

• Learning directly from industry experts and professionals throughout your apprenticeship

• Free lunches on site

• GP access & Employee Assistance Programme (EAP)

• Additional wellbeing support, including on-site physio and dentist

• Staff discounts on global brands across beauty and wellness

• The opportunity to build a long-term career with us beyond your apprenticeship

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.

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