Customer Engineer, Platform Implementations

About Bask Health

Bask Health is a software platform that enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses.
Our platform brings together patient experiences, clinical workflows, pharmacy operations, and commerce tools in one place.
We're an entrepreneurial, product-focused team that values ownership, technical excellence, and building software that solves real problems. Our teams work closely across product, engineering, customer success, sales, and company leadership to bring new capabilities to market and continuously improve the platform.
At Bask, we value engineers who enjoy working directly with customers, understand how software systems work, and take ownership of solving technical problems. Our customers include entrepreneurs and e-commerce operators building their own businesses, and our Customer Engineering work helps them understand the platform, complete technical setup, and overcome implementation challenges. We're looking for people who combine technical expertise with clear communication and practical problem-solving.
About the Role
We're looking for a Customer Engineer, Platform Implementations to help merchants configure, troubleshoot, and successfully implement Bask Health 's platform.
This is a customer-facing technical position that combines software troubleshooting, technical onboarding, platform configuration, and customer enablement.
You'll work directly with merchants and collaborate with Customer Success, Implementation Engineering, Product, and Software Engineering to resolve technical obstacles during onboarding and adoption.
You'll help customers understand supported platform capabilities, investigate configuration problems, and complete technical setup requirements.
Bask Health provides software that enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses.
Our platform connects merchant storefronts, patient questionnaires, checkout experiences, clinical workflows, pharmacy-related processes, and other business capabilities.
You'll develop a strong understanding of how the merchant-facing components of the platform work together.
You'll help customers understand the technical configuration options available within the platform.
You'll participate in customer onboarding calls and technical implementation discussions.
You'll work with merchants to understand their technical goals and current configurations.
You'll help identify setup requirements and configuration dependencies.
You'll explain supported workflows and platform limitations clearly.
You'll assist merchants with approved storefront configuration questions.
You'll investigate issues involving storefront settings and supported customization options.
You'll help customers troubleshoot questionnaire configuration problems.
You'll investigate unexpected behavior in supported questionnaire workflows.
You'll help identify configuration issues affecting checkout experiences.
You'll troubleshoot common platform setup errors.
You'll review customer-reported issues and gather relevant diagnostic information.
You'll ask clarifying questions to understand what the customer is experiencing.
You'll help distinguish between expected platform behavior, configuration mistakes, and software defects.
You'll use approved tools to reproduce reported problems.
You'll investigate technical issues in designated testing environments.
You'll document expected behavior, actual behavior, and troubleshooting steps.
You'll analyze relevant browser errors and application behavior.
You'll use browser developer tools when appropriate.
You'll review HTTP requests, responses, and status codes to investigate technical issues.
You'll assist with troubleshooting supported API connections and integrations.
You'll investigate authentication and configuration problems when relevant to merchant implementations.
You'll review technical documentation to understand supported integration requirements.
You'll collaborate with specialized engineers when integration problems require deeper investigation.
You'll prepare clear technical escalation reports for Engineering.
You'll document reproducible software defects and relevant diagnostic findings.
You'll coordinate with Software Engineering when a reported issue requires a platform fix.
You'll communicate approved updates to merchants while technical issues are being investigated.
You'll avoid promising unsupported functionality or unapproved resolution timelines.
You'll help customers understand the steps needed to complete supported technical configurations.
You'll provide practical guidance that matches the customer's technical experience.
You'll explain technical concepts clearly to entrepreneurs and non-technical business owners.
You'll be comfortable communicating with customer developers and technical stakeholders when necessary.
You'll help merchants understand which setup tasks they can complete independently.
You'll identify when a customer needs additional documentation or technical guidance.
You'll support customer adoption of approved platform capabilities.
You'll help resolve technical obstacles that prevent customers from completing onboarding.
You'll coordinate with Customer Success Managers when technical issues affect customer progress.
You'll help Customer Success Managers understand relevant technical blockers.
You'll provide technical context during customer onboarding and account discussions.
You'll help identify customers who may benefit from additional technical education.
You'll assist with preparing technical onboarding materials.
You'll contribute to internal platform configuration guides.
You'll help maintain troubleshooting documentation for common implementation issues.…

Source: Himalayas (https://himalayas.app/companies/bask-health/jobs/customer-engineer-platform-implementations?utm_source=api)