<p><strong>Bazeta</strong> (bazeta.com) — Food Delivery Terms. Version 1.0, effective 2026-09-05.</p> <p>These Food Delivery Terms ("Delivery Terms") supplement the <a href="/sr/legal/terms" rel="noopener noreferrer">Terms of Service</a> and apply to customers ("Customers"), restaurants, cafés and other food businesses ("Merchants") and independent couriers ("Couriers") using the food-delivery feature of Bazeta (the "Service").</p> <h2 id="1-roles">1. Roles</h2> <p>1.1. Bazeta provides the technology: restaurant pages and menus, the cart and checkout, order transmission, courier dispatch, tracking, chat, ratings and records. Bazeta does not prepare, sell or deliver food.</p> <p>1.2. <strong>The sale of food is a contract between the Customer and the Merchant.</strong> Delivery, when performed by a Courier from the Bazeta network, is a service provided by the independent Courier. Merchants and Couriers are not employees, agents or partners of Bazeta.</p> <h2 id="2-customers">2. Customers</h2> <p>2.1. Orders may be placed by registered users or by guests who provide a valid phone number and e-mail address. You must be at least 18 years old to order alcohol or other age-restricted products where their sale is permitted; the Merchant or Courier may verify your age on delivery and refuse the item.</p> <p>2.2. The prices, delivery fee (base fee plus per-kilometre component), service fee if any, minimum order and estimated time are shown before you confirm. The total shown at checkout is the amount you pay; no fees are added afterwards.</p> <p>2.3. You pay the Merchant or the Courier on delivery by the payment method you selected — cash, card on delivery or the Merchant's own payment link. Bazeta does not collect the payment in the current version of the Service.</p> <p>2.4. You may cancel free of charge while the order is in the <em>placed</em> status. After the Merchant has accepted the order, cancellation is subject to the Merchant's agreement, as food may already be in preparation.</p> <p>2.5. If the Merchant does not accept the order within 15 minutes, the order is cancelled automatically and you are notified.</p> <p>2.6. Problems with an order (missing or wrong items, quality, excessive delay, no delivery) must be reported from the order page within 24 hours. Bazeta mediates disputes but the remedy (replacement, discount, refund) is provided by the Merchant or the Courier responsible.</p> <h2 id="3-merchants">3. Merchants</h2> <p>3.1. To use the Service you must hold a business page on Bazeta, enable food delivery, and confirm that you are a lawfully registered food business complying with all applicable food-safety, hygiene, labelling, allergen, licensing and tax requirements of your country.</p> <p>3.2. You are responsible for the accuracy of your menu, prices, allergen information, availability, preparation times, delivery radius and fees. Price changes apply to new orders only.</p> <p>3.3. You must respond to orders promptly (accept with an estimated time or reject with a reason), prepare accepted orders with due care and hand them over to the Courier or the Customer in suitable packaging.</p> <p>3.4. You may deliver with your own staff or request a Courier from the Bazeta network. When you use your own staff you are fully responsible for the delivery.</p> <p>3.5. <strong>Service fee.</strong> Bazeta charges a service fee per completed order as a percentage defined in the food tariff of your city. Because Customers pay you directly, the fee is recorded on your Bazeta balance; a negative balance below the limit shown in your console suspends new orders until you top up.</p> <p>3.6. Ratings and reviews left by Customers are public. Fake reviews and manipulation of ratings lead to removal from the Service.</p> <h2 id="4-couriers">4. Couriers</h2> <p>4.1. Couriers register in the Work section, upload the requested documents and are approved by Bazeta. You confirm that you are legally allowed to work as a courier in your area, that your vehicle (if any) is roadworthy and insured as required, and that you comply with tax and social-security obligations.</p> <p>4.2. While online, your location is shared with Bazeta and shown to the Customer during delivery. You may accept or decline offers freely; accepted deliveries must be completed with due care, keeping food at appropriate temperature and delivering to the address given.</p> <p>4.3. You collect the payment from the Customer on delivery when the order is paid on delivery, and hand it to the Merchant according to the arrangement shown on the order page. The delivery fee share due to you and the Bazeta service fee are recorded on your balance.</p> <p>4.4. You are an independent contractor. Bazeta does not employ Couriers, does not pay wages and does not provide insurance.</p> <h2 id="5-conduct-and-suspension">5. Conduct and suspension</h2> <p>5.1. All parties must communicate respectfully in the order chat and comply with the law. Bazeta may suspend or remove Customers, Merchants or Couriers for fraud, safety incidents, repeated complaints, invalid documents or violations of these Delivery Terms.</p> <h2 id="6-liability">6. Liability</h2> <p>6.1. To the fullest extent permitted by law, Bazeta is not liable for the quality, safety or legality of food, for allergic reactions, for delays, cancellations, incorrect deliveries, loss or damage, or for the acts and omissions of Merchants, Couriers or Customers. Claims must be addressed to the responsible party.</p> <p>6.2. Nothing in these Delivery Terms limits liability that cannot be limited under applicable law.</p> <h2 id="7-data">7. Data</h2> <p>7.1. Order data (items, address, phone, locations of the Courier, timestamps, ratings, chat) is processed as described in the <a href="/sr/legal/privacy" rel="noopener noreferrer">Privacy Policy</a> to fulfil orders, resolve disputes and comply with the law. Merchants and Couriers receive only the data necessary to fulfil the order and must not use it for any other purpose.</p> <h2 id="8-changes-and-contact">8. Changes and contact</h2> <p>8.1. The current version of these Delivery Terms is published at https://bazeta.com/sr/legal/delivery_terms with its effective date. Material changes are announced in the food section or by e-mail.</p> <p>8.2. Questions: [email protected].</p>