Connect Tech Lead

TechLead (AWS - Connect)
Overview
We are looking for a Tech Lead / Software Architect with deep expertise across AWS, DevOps, and software development , capable of leading end-to-end architecture decisions for complex cloud-based solutions.
This role combines technical leadership, architecture design, and business alignment , with a strong focus on contact center solutions using AWS Connect . The ideal candidate understands not only infrastructure and deployment, but also application design, data flows, and business impact .
You will act as the technical authority for projects, guiding teams, making high-level decisions, and ensuring scalable, secure, and efficient systems.
Key Responsibilities

• Lead the end-to-end architecture design of cloud-based solutions on AWS

• Define technical standards, architecture patterns, and best practices

• Design and oversee data pipelines, integrations, and system interactions

• Ensure alignment between business requirements and technical implementation

• Provide technical leadership to development and DevOps teams

• Act as the main technical point of contact for clients and stakeholders

• Design and optimize AWS Connect-based contact center solutions

• Oversee CI/CD strategies, infrastructure as code (CloudFormation), and deployments

• Ensure systems meet scalability, security, performance, and reliability standards

• Participate in business reviews and solutioning , translating business needs into technical designs

• Review and approve architecture, code quality, and final deliverables
Required Qualifications

• Strong experience as Tech Lead, Software Architect, or Solution Architect

• Deep hands-on experience with AWS (architecture + implementation)

• AWS Certifications required (Associate or Professional level)

• Strong understanding of AWS Connect (or proven ability to ramp up quickly)

• Experience across DevOps + Development + Architecture (full-stack thinking)

• Experience designing distributed systems and integrations

• Strong experience with CI/CD, GitHub Actions (or similar), and IaC (CloudFormation)

• Experience with containers (Docker, ECS, Kubernetes)

• Strong knowledge of data pipelines and system data flows

• Experience with SQL and NoSQL databases

• Ability to communicate complex technical decisions clearly to both technical and non-technical stakeholders
Nice to Have

• Experience in contact center industry

• Multi-cloud exposure ( GCP, Azure )

• Strong scripting/programming skills ( Python, Node.js, etc. )

• Experience in pre-sales or technical consulting roles

• Advanced English
Originally posted on Himalayas

Source: Himalayas (https://himalayas.app/companies/mindtech/jobs/connect-tech-lead-9218489555)