Bazeta Food lists restaurants, cafés and home kitchens near you that deliver or offer pickup. You order online, the restaurant prepares, a courier (or the restaurant's own driver) delivers, and you pay on delivery.

Ordering

  1. Open food. Restaurants are sorted by distance from your location or city, with cuisine tags, rating, delivery fee, estimated time, minimum order and open now.
  2. Open a restaurant and browse the menu by section. Tap a dish to choose options (size, extras, sauces) and quantity. Items go to your cart; one restaurant per cart.
  3. In the cart set the delivery address (drop a pin on the map or use your location) or choose self-pickup, add your phone and notes, and pick the payment method: cash, card on delivery or the restaurant's own payment link.
  4. Check the totals: subtotal, delivery fee (base fee + per-kilometre), service fee if any, and confirm.

You can order as a guest with a phone number and e-mail, or sign in to keep your order history. The restaurant must be within its own delivery radius of your address.

Delivery fee and time

Each restaurant sets its own delivery radius, base fee, per-kilometre fee, minimum order and preparation time. The estimated time is preparation plus the route to you. Fees are shown before you confirm and never change afterwards.

Following your order

The order page updates automatically: placed → accepted (with an ETA) → preparing → ready → picked up → delivering (with the courier on the map) → delivered. You get push and e-mail notifications at each step. The restaurant may reject an order (for example an item ran out) — you are told the reason at once.

If the restaurant does not accept within 15 minutes the order is cancelled automatically.

Cancelling

You can cancel for free while the order is placed. Once the restaurant has accepted and started preparing, cancellation is at the restaurant's discretion — use the chat on the order page.

Payment

You pay the courier or the restaurant on delivery, or through the restaurant's own payment link, exactly as chosen at checkout. Bazeta does not hold the money in this version. The restaurant and the courier pay Bazeta a service fee from their balances.

Problems with an order

Missing items, cold food, a very late courier? Open the order page: chat with the restaurant, or press Report a problem to open a dispute that our team reviews. Please attach photos where useful. Rate the restaurant and the courier separately after delivery — ratings are public and drive the listing order.

For restaurants

Any business page can switch on food delivery from the Kitchen console:

  • Delivery settings — radius, base and per-kilometre fee, minimum order, preparation time, self-pickup, cuisines.
  • Menu editor — sections, dishes with photos, prices, options (single or multiple choice, with surcharges), availability toggles and tags (vegan, spicy…).
  • Orders board — new orders arrive with a sound; accept with an ETA or reject with a reason, then move them through preparing → ready.
  • Courier — request a Bazeta courier (nearby online couriers get the offer) or use your own driver.
  • Statistics — orders, revenue and ratings per day.

Restaurants must comply with local food-safety and business rules; see the food delivery terms.

For couriers

Register as a courier in Work. Online couriers receive delivery offers near them, pick up at the restaurant, deliver and are paid the delivery fee share; the service fee is charged from the balance.